Account Information
HOW DO I ACCESS MY ACCOUNT ONLINE?
To access your account, click Login to get started, then simply fill in your email address and password.
If you are a new customer, click Create Account to get started, using your email address and a password you choose.
Orders
WHEN CAN I EXPECT DELIVERY?
Normally, you can expect delivery in about 10–14 working days from the time your order is processed. For your convenience, we always try to send your entire order in one shipment. If any item(s) you order are out of stock, we may wait until these items are available to ship your order. It’s important to note that your account will not be charged until your order has shipped and we’ve sent you confirmation. If it’s been more than 14 working days since you placed your order, contact us at Customer Care.
HOW CAN I TRACK MY ORDER?
You can check the status of an order by contacting customer service at Customer Care. You will also receive an email with tracking information when your order has shipped.
HOW DO I MANAGE MY SPECIAL DELIVERY SUBSCRIPTION BOX?
For any questions regarding your Special Delivery Box purchases, please contact customer service at [email protected].
Discounts and Coupon Offers
WHEN CAN I USE A DISCOUNT CODE?
On occasion, we make special offers available by providing a coupon code to use when placing your order.
WHERE DO I ENTER MY DISCOUNT CODE?
Discount code must be entered in the cart. Enter the code in the “Coupon Code” field and click “Apply Coupon.” Your discount will display below and be reflected in the total.
Payments
WHICH PAYMENT METHODS ARE ACCEPTED?
Internet and phone orders require a PayPal account or a credit card. Visa, MasterCard, American Express and Discover credit cards are accepted. We are unable to accept C.O.D. orders for Shop Taste of Home merchandise. All orders are charged in U.S. funds. If you have questions about your payment, send us a note at Customer Care.
Shipping
WHAT ARE THE STANDARD SHIPPING AND PROCESSING CHARGES?
Shipping is calculated in checkout, based on weight. You may preview this charge before submitting your order.
All prices listed on our website are in U.S. Dollars.
DO YOU SHIP TO CANADA OR OUTSIDE THE UNITED STATES?
Shop Taste of Home does not ship to foreign addresses, including Canada. We ship to the United States, Puerto Rico, Guam, Virgin Islands and other U.S. territories.
Returns/Refunds
HOW DO I RETURN A PRODUCT FOR EXCHANGE OR REFUND?
We believe in treating our customers like family. That’s why we guarantee your complete satisfaction on every Shop Taste of Home order.
If you’re not satisfied with your order for any reason, you can return it for an exchange or a full refund of the purchase price. Simply follow the directions on the back of the packing slip (included in every order) to request an exchange or refund. You’ll find a handy form there to help you explain any problems you found with your order. Your packing slip should be enclosed with your returned product to process your exchange or refund. If you have any questions regarding your return, contact us at Customer Care.
Send returns to:
Shop Taste of Home
PO Box 1197
Buffalo, NY 14240-1197
WHEN CAN I EXPECT MY REFUND?
Since your payment was made using a credit card, you will see a credit on your statement within 1–2 billing cycles. If you have questions regarding your refund, contact us at Customer Care.
Contest/Sweepstakes Information
Important information regarding sweepstakes scams:
We have heard from many customers over the past few years, regarding mailings and phone calls received, incorrectly stating they were a winner in our sweepstakes. We’ve compiled information that can be used, to help you determine if what you received is legitimate, or, as we’ve found in many cases, a scam.
Our sweepstakes and contests are always free to enter, and there is never any fee associated with winning. We will never request that you wire or pay any amount of money in order to claim a prize.
We will never send you a check to cover fees, taxes or costs. Scammers may send you a check, ask you to cash it and send them part of the money back to cover fees for winning a prize. This is a sure sign of a scam. You NEVER have to SEND IN MONEY to win money. We would never ask you to send us a money transfer card or a money order before sending your prize out.
We do NOT come to your home to award any prizes. If someone calls you and says they are coming to your home to award you the prize, be wary of a scam.
We do NOT ask people for personal information over the phone. If you receive a call requesting personal information such as bank account numbers, credit card numbers or social security numbers, be wary of a scam.
If you think you are the target or victim of a fraud, report it at once. Visit the National Fraud Information Center at www.fraud.org for more information.
If you have any questions regarding authentic contests or sweepstakes material from our company, please contact us at Customer Care.